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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:i will be living in the USA on a green card which insurance do i need will the new imigrant one do if so how long can i have it for. its for me and my partner.

A:
If you are eligible to purchase domestic insurance coverage, you would need to purchase such coverage as these plans would not be available to you. Should you have additional questions or need further assistance, you may call our office at +1 (866) 467-8289.
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Q:I am traveling to Thailand and want to be sure I can use any private hospital in Thailand for medical needs, should they arise. Can you assure me that I can use my insurance when and where needed?

A:
The insurance plans available for Travel Outside the USA are designed to offer coverage for the new illnesses and injuries contracted after the effective date of the policy. They will exclude pre-existing conditions, preventative and routine care. The facility can either set up the direct billing to information provided on the ID card, or ask you to pay from your pocket and file a claim for reimbursement for eligible expenses. Should you have additional questions or need further assistance you may also call our office at +1 (866) 467-8289.
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Q:Is it possible to change the date of a travel insurance before being used?

A:
Yes. You can submit a coverage date request from your my account
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Q:Can I buy trip interruption insurance but not trip cancellation insurance? I am not looking for reimbursement if the trip is cancelled altogether (this is a rescheduled trip that was originally meant to be taken in 2020). I do want insurance coverage for the expenses of hotel/food/flight reschedule if someone tests positive for COVID during travel and cannot return to the U.S. as originally planned.

A:
Thank you for contacting Insubuy for your insurance needs. You would still need to purchase a plan from the Trip Insurance section of our website. There you will be able to narrow the criteria to view the applicable plans you are wanting. Should you have additional questions or need further assistance, you may also call our office at +1 (866) 467-8289.
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Q:How do we find out the providers within network of our insurance plan?

A:
Thank you for contacting Insubuy for your insurance needs. The VisitorSecure plan does not utilize a PPO network. You may go to any provider you would like and the plan can pay according to its schedule of benefits for eligible expenses. Should you have additional question or need further assistance please let us know. You may also call our office at +1 (866) 467-8289.
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Q:Tickets and travel insurance were purchased from Ontario, CA to Naples, Italy. Negative COVID-19 results are needed before the flight. Followed time frame instructions for the testing but received the results within 30 minutes of flight departure. Airlines canceled the entire trip (departure and return). We were scheduled to depart (Ontario, California to Naples, Italy) - Return Naples, Italy to Ontario, California. The airline canceled the entire trip- without discussion. We had to purchase additional departure and return tickets to continue our travel. Our insurance claim was denied.

A:
We would be unable to advise regarding policies purchased outside Insubuy. Should you need assistance in the future, you may contact us at +1 (866) 467-8289.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

Did you know?

Prices are regulated by law.

You cannot find a lower price anywhere for the same product.

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Why buy insurance from Insubuy?

Same Price. Better Service.®

There are many advantages in purchasing from Insubuy and no disadvantages.

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Visiting USA?

Healthcare costs are very high in the U.S.

Buy U.S. based visitors insurance and enjoy your trip.

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Traveling abroad?

Did you know that your insurance may not cover you abroad or that it may only provide limited coverage?

Purchase travel medical insurance that includes emergency medical evacuation.

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New immigrant to USA?

You are not eligible to enroll in Medicare for the first 5 years.

Purchase new immigrant medical insurance to bridge the gap.

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Going on a vacation?

You could lose your non-refundable trip costs if you had to cancel your trip.

Buy a trip cancellation insurance package plan and be worry-free.

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Are you an exchange visitor to USA?

The U.S. Department of State requires all J visa holders to purchase compliant insurance.

Buy J visa medical insurance to meet your requirements.

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Traveling to Europe?

Schengen countries require most non-US citizens to purchase Schengen visa insurance.

Make an instant purchase online and get instant visa letter.

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Traveling frequently throughout the year?

You don't need to purchase travel insurance for every trip.

Purchase annual multi trip travel insurance for your travels.

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International student in the U.S.?

Most schools require international students to purchase health insurance.

Purchase international student health insurance that meets most school requirements.

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